Refund policy

Return & Refund Policy (90 Days) – Altbion

At Altbion, we want you to feel confident in your purchase. That’s why we offer a 90-day return policy, allowing you to shop risk-free.

1. 90-Day Return Window

You have 90 days from the date of delivery to request a return or refund.

To be eligible:

  • The item must be unused, in its original condition, and in the original packaging

  • You must provide a proof of purchase (order confirmation or receipt)

 

 

 

 

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • Opened or used personal care/liquid containers

  • Gift cards

  • Downloadable software products

  • Items marked as Final Sale

 

 

 

 

3. Damaged, Defective, or Wrong Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 7 days of delivery at altbion.help@gmail.com with:

  • Photos of the item

  • Your order number

We will offer:

  • A free replacement, or

  • A full refund (including shipping costs)

 

 

 

 

4. Returns & Refund Process

To start a return, contact us at altbion.help@gmail.com.

Once approved:

  • You will receive return instructions

  • Do not send items back without prior approval

After we receive and inspect your item:

  • You’ll be notified by email

  • If approved, your refund will be issued to your original payment method within 5–10 business days

 

 

 

 

5. Return Shipping (Worldwide)

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • Shipping fees are non-refundable

  • If applicable, return shipping costs may be deducted from your refund

For items over $75 USD, we strongly recommend:

  • Using a trackable shipping service

  • Purchasing shipping insurance

We are not responsible for lost return shipments

 

 

 

 

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, email us at altbion.help@gmail.com

 

 

 

 

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

To request an exchange, email us at altbion.help@gmail.com

 

 

 

 

8. Gifts

If your item was marked as a gift:

  • You will receive a store credit once the return is processed

If not marked as a gift:

  • The refund will be issued to the original purchaser

 

 

 

 

9. Return Address

Returns address and full instructions will be provided after approval

 

 

 

 

10. Policy Scope

This policy applies worldwide, regardless of your location.